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DEFINITIONS
What are Funds?
Funds are the main indicator on the account. Funds = your balance + Credit + current profit on transactions. You can read more in the Training section.
What is Credit?
A loan is the company's money that we put into your account as a bonus or a prize - they are no different from the balance - they also participate in drawdown and trading. But their cannot be withdrawn from the account. Funds are used for trading. Funds = Balance + Credit + Current profit. In a certain situation, you may have on your balance sheet negative amount - if there are no open transactions, when entering the account, part of the loan transferred to balance, restoring it to 0
What is a cross rate?
Currency pairs that do not contain USD (dollar) are called cross rates. For instance (EUR / GBP, EUR / CHF, CHF / JPY). In the cryptocurrency market, often cross-rate those pairs are called where there is no dollar and / or Bitcoin - for example (DASH / LTC).
What is Swap? Sometimes he takes money from me, sometimes he adds ...
When making a deal, you use the Leverage. In fact, the company gives you a special loan, which, according to certain rules, she takes from the bank or from her own funds. If you have $ 100 in your account and you buy 1000 euros on the market (which cost 1200 dollars) or 0.1 bitcoin, which costs $ 1100 (as of January 2018) - you do it with using leverage. In doing so, you pay the difference between the rates refinancing of the Central Bank or in the case of Cryptocurrency - some small%. Let's take a classic example: Suppose the rate is 4.0% in Europe and 3.5% in America. Let's say you have an open sell position to buy 100,000 euros for USD / USD. You must borrow them under 4.0% per annum. Selling euros, you buy dollars, which you give back at 3.5% per annum. Total, your transaction costs: (4.0-3.5)% per annum or, which is the same, at the rate EUR / USD 0.9000: $ 675 per year, or $ 1.85 per day, or if trading 1: 100 - 0.18 pips. The amount accrued / debited as a fee for the transfer of a position is called a story (storage) or swap (swap). Note: For moving a position overnight from Wednesday to Thursday, the story is charged / credited in triple size. This is due to the fact that the position opened on Wednesday has a date value Friday. During the transfer of position through the night from Wednesday to Thursday, the date the value should increase not by 1 day, but by 3 days and becomes Monday. Therefore, the swap from Wednesday to Thursday is charged / accrued triple.
What is trailing stop? What is the difference between a trailing stop order and a simple stop order?
When you place a trailing stop (for example, 30 pips), the following happens: The program does not take any action until the position "leaves" in profit by 30 pips (trailing stop value). After that, Mobius Trader 7 sets stop order at a distance of 30 pips from the current price (in this case, at the level break-even). When receiving a quote, at which the distance between the current price and the set the stop order will exceed 30 pips (the value of the trailing stop), the program sends a command to change the stop order at a distance of 30 pips from the current price. Therefore, your stop order is "pulled up" to the current price at a distance of 30 pips. In the Metatrader system, Trailing stop works only when you are connected to Your trading account is opened on the Internet and in the trading terminal. In more advanced programs - for example, Mobius Trader 7, Trailing stop provided by the server.
What is Stop Loss?
This order is designed to minimize losses in the event that the price of the financial the instrument began to move in an unprofitable direction. If the instrument price reaches this level, the position will be closed automatically. Such an order is always associated with an open position or a pending order. When checking the condition of this order for long positions, the Bid price is used, and when checking short positions - Ask price. To automate the movement of the stop loss order after the price, you can use trailing stop or algorithm.
What is Take Profit?
Take profit is intended to make a profit when the price reaches the financial instrument of the predicted level. The execution of this order leads to the closure of the position. An order can only be placed together with a market or pending order. When checking the condition of this order for long positions, the Bid price is used, and when checking short positions - Ask price.
Explain, please, what is a spike?
Spike is a sharp non-market outlier. All unprofitable spike trades are canceled at mandatory. Profitable trades can be abandoned or canceled by decision of the company.
Trader password: what is it and where can I get it?
This is the password you entered when registering your account. It must be entered at login to your personal account or trading terminal. You will be authorized by your e-mail and the trader's password.
What are Pips?
1 pip (or pip) is the minimum change in the price of a currency pair or other tool. For example, for EUR / USD it is 0.0001.
Secret word: what is it and why is it needed?
At the moment, it is practically not used, but it can be heard in various situations - earlier when the Internet was unreliable using a telephone password, you can was to close or even open a deal. This was a serious problem to protect the account. such a password quickly became common knowledge. The secret word (telephone password) is the only password that is known not only to you, but also to the company (all others passwords are stored in a private, hashed form).
What is Stop out and how is it calculated?
If the deals on your account have reached such a drawdown that there are practically no more funds, your transactions will be closed forcibly. In this case, they say that you reached a stop-out. This happens if the collateral level drops to 15% of your funds. Let's say if you bought 10,000 dollars for francs (USD / CHF pair), and you have 15 $ left on your account (with a required deposit of $ 100 with a leverage of 1: 100).
Swap (swap - storage)
Funds held or added to the Client's subaccount for the prolongation (transfer) of the position to the next day.
FOR BEGINNERS
Can I trade using an advisor?
Trading with advisors is allowed for all groups of accounts, except for investment ones. Counselor can be disabled if it overloads the server (requests more than once per second).
How to choose a cent / dollar account?
By default, a dollar account is registered - but you can change cent / dollar display - both in MT7 and MT4 - just check out our instructions.
Can I partially close a position?
You can close any part of your position (by currencies with an accuracy of 1 unit, by cryptocurrencies - usually with an accuracy of 0.001).
What are the phones for communicating with the operator, and why do you need a telephone conversation plan?
Technical support is not provided by phone. You can use the online chat. You can apply the telephone conversation plan when communicating with the service operator support for opening a position.
What is Gap and why does it occur?
A gap is a significant gap between the open price of a bar and the close price of the previous bar. It can occur after a long break in the exchange. (for example, on the weekend) or a sharp movement after the news.
How do interbank quotes differ from ordinary ones?
Interbank quotes are 5-digit (3-digit in the case of JPY) quotes, and the spread fickle. Interbank quotes are the best deals for buying and selling currency.
What is the difference between a cent account and a dollar account?
We do not have a rigid binding of the account type - at any time in the account settings you can indicate its dimension - so that your balance, profit, etc. displayed in dollars or cents (or for example bitcoins and millibitcoins) If you put $ 1 into a dollar account, your terminal will display "1", and if per cent - "100". You may need this if you want to get rid of your fear. "Big numbers".
Is pipsing allowed on FXstart?
Yes, we do not prohibit pipsing. It is welcomed on interbank quotes.
What is the minimum volume (lot) for trading?
In modern terminals of the level of Mobius trader or any other banking terminals need to talk about the lot in real terms and not lots. We have the minimum opening volume by currencies is 10 units of the base currency.
What is the minimum amount you can start trading?
You can start trading with any amount that allows you to open a position with a leverage of 1: 500 on a cent account. The amount of funds required to complete trading operations, you you can calculate it yourself using the Trader's Calculator. In general, it is equal to 10 cents.
How many accounts can I open with your company?
We do not limit our clients in the number of open accounts.
At what age can you trade in your company?
From the moment of majority. For Russia - from the age of 18. For demo accounts such restrictions not.
Is it possible to trade on news in your company?
It is possible, but if prices change faster than 5 times per second, the order can be executed by newly arrived prices.
Where can I get acquainted with the terms of trade in your company?
You can get acquainted with the terms of trade on our website. All basic information collected on the "Trading conditions" page
Can I trade in your company if I am not a citizen of Russia?
Yes, you can. More than 80% of our clients are not Russian citizens.
How do I call you?
Telephone support is not available. You can use chat or by e-mail.
What is the maximum deposit you can have on a cent account?
No limits. But with the growth of the deposit, the leverage can be reduced to 1: 100.
How to independently calculate the cost of one point?
Проще простого – вы берете ваш объем, умножаете на размер пипса. К примеру вы купили 100 000 Евро за доллары – на графике вы видите что размер пункта – 0.00001 – умножаем 100 000*0.00001 = 10 долларов. Если вы покупаете кросс-пары – к примеру 100 000 USD/CADv – значит 1 пункт будет равен 10 CAD. Можно посмотреть стоимость Канадского доллара и увидеть что 10 CAD = 8 долларам (цена меняется).
How to independently calculate how much collateral is required for a particular lot?
As we said, lot is an outdated concept that was used only in outdated terminals of the Metatrader level. In any modern trading and banking terminals correctly say "Volume", because you do not place bets but trade with real ones means. It's simple - you take your volume (let's say 2 bitcoins are multiplied by the rate to dollar - for March 2018 it is 10,500 - you get 21,000 and divide by your leverage - for example you have it 1:10. This means that when you buy 2 bitcoins, you need to have $ 2,100 on your account.
Does your company outbid deals? If he buys, how?
The company buys the total volume. That is, if there are transactions for sell in the amount of 2.34 lots and by buy in the amount of 5.43 lots, a deal of 3 lots is opened on the external market. Transactions executed at interbank quotes (pairs ending in ".5"), are bought individually - according to bank spreads. For cryptocurrencies, we can buy the required volume on other exchanges, but since on them usually a simple exchange is made with real delivery without using leverage - there is no need to re-purchase.
What does “trade flow busy” mean?
If someone is trading on the outdated Metatrader terminal, then "Trade flow is busy" means that your terminal has sent a request, but, having not received a response, is sending another one. For to eliminate the error, just restart the terminal. We advise you to upgrade to new Mobius class terminals.
How do interbank quotes differ from ordinary ones?
Interbank quotes are used when trading pairs whose names are end in ".5" - these are 5-digit (3-digit in the case of JPY) floating quotes spread. Interbank quotes are the best offers for buying and selling currency on the real Forex market. Transactions made at interbank quotes from 10,000 base currency, are bought individually. That is, in this case, traders trade on the real market directly - the company receives only a commission, but not a spread.
Does your company have training materials?
Our company provides a huge collection of training materials in the section Training.
Does your company have analytical materials?
Yes, our company has analytical materials that you can familiarize yourself with on our website.
What is the difference between technical analysis and fundamental analysis?
Technical analysis is chart analysis. It is most popular among traders, trading on the market of currencies and cryptocurrencies. Most often they prefer to use it intraday traders. Fundamental analysis is the analysis of news. It is important for those who trade on news ”or counts on long-term trading.
Why does the company need my scanned passport, and in what cases it may be required?
A scan of your passport is needed to identify a trader. He can will be needed when solving financial or administrative issues, for example, for password recovery.
Is it really possible to earn 300-400% on Forex?
You can, the question is, for how long and what are you willing to risk for this. Anyway, in order to increase your deposit even by 10% in one day, you must have strong nerves.
How are Balance, Equity, Free Margin and Collateral Margin calculated?
Balance is the fixed amount in your account. Credit is an account balance that you can use as a balance, but which cannot be withdrawn from the account Equity = Balance + Credit profit (or loss) on open positions. Free = Funds - Pledge. These are funds that you can use to open positions or withdraw from your account. Level = Funds / Collateral. Collateral (Collateral margin) = 100,000 / (leverage) * (current rate of the second currency in a pair) * (lot size). If the level is less than 15%, then the most unprofitable positions (stop out).
When does the foreign exchange market start working Moscow time?
The foreign exchange market starts working at 21:00 GMT. Start of work Moscow time can be determined taking into account the shift of Moscow time relative to GMT (MSK = GMT + 4).
How good do I need to have the Internet to trade with your company?
It all depends on the size of the traffic. Traffic size depends on the number of traded symbols and the frequency of receiving ticks (one price change). Each tick takes 30 bytes of information. In general, you will have even such archaic as 2G work efficiently.
Is there a fee for transferring positions to the next day?
Yes, there is a swap fee when transferring positions to the next day. At your request we can also offer you a Swap-free account, in this case, a fee for transferring positions the next day will not be charged.
Why do you need a demo account, and how does it differ from a real one?
A demo account is needed so that you can test your trading ideas without risking real money.
What is the difference between forward and reverse currency quotes?
Direct quoted currency pairs are those pairs whose base currency is the US dollar (USD stands second in the pair). Currency pairs with reverse a quote refers to those pairs in which the US dollar is not the base currency (USD is the first in a pair).
What is a screen shot and how to make it?
A screen shot is a graphic image that is a copy of what was displayed on the monitor at the time of image capture. The trading terminal has the ability to make screen shots of charts and save them to a file.
What is a thin market?
A thin market is a market with little liquidity. On the thin market small movements and volumes are usually observed, but sharp jumps can also occur prices.
TRADING ACCOUNTS
How many transactions do you need to make a month?
From our side, there are no restrictions. Make as many deals as necessary for the most successful trading.
Is there a limit on the number of simultaneously open orders?
You can open a maximum of 50 orders at the same time in the Metatrader terminal for all bills other than dollar. Up to 300 orders can be opened on dollar accounts. IN in the Mobius Trader terminal, the total limit on any accounts is 300 orders.
Can I run multiple copies of the trading terminal?
If you need to have several "copies" of the terminal, you will have to install them in different directories.
Is it possible to "spread" the components of the trading terminal on two desktops?
Yes, you can. You can move the "Market Watch" and "Tester strategies "? Like any of the charts.
I can't open a demo account: an error in my e-mail. What am I doing wrong?
Perhaps you are specifying special characters or illegal characters.
Is there a limit on the duration of trades? What are the minimum indents in points can i put for Take Profit and Stop Loss?
In Metatrader terminals, transactions lasting less than 1 minute can be canceled by the company. There are no other restrictions. There is no minimum indentation.
How to install a new version of the trading terminal?
Це може знадобиться тільки в терміналах серії Метатрейдер. актуальну версію торгового терміналу можна завантажити з нашого сайту, хоча він не оновлювався з 2015 року. Оновлення в терміналі Мобіус трейдер відбуваються непомітно і автоматично.
I can't connect to my trading account. Writes in the magazine "OLD VERSION OF SERVER". What should I do?
This is possible only in the terminals of the Metatrader series. your version is too old trading terminal. Download the current version from our website and reinstall trading terminal.
I cannot enter the trading terminal, writes: "General error". What to do?
This is only possible in earlier versions of Metatrader - launch the web terminal or restart your terminal.
I cannot change (or close) a deal by indices in the terminal. What to do?
Most likely, trading on indices was prohibited or restricted. For more detailed information, contact support.
What hours do you work?
We work 24 hours a day, 7 days a week. Cryptocurrencies are also traded around the clock 7 days a week. You can trade on the FOREX market around the clock 5 days a week: from 01:00 MSK Monday to Saturday 01:00 MSK. The Forex market also works around the clock, but on on the weekend we interrupt quotes, because there is a strong increase in the spread, which can provoke the closure of trades by stop-losses and stop-outs. Online chat support works 24/5 (around the clock). You can find out the working hours of other services on the contact page.
Why is there no connection to the server?
If there is no connection to the server while the Internet is running, restart the terminal. If the connection will not recover, contact support.
I had an open order for which TP did not work. Why?
It should be remembered that TP buy orders are executed at the ask price (bid + spread). Just turn on the display of Ask prices.
There is no connection on cent accounts, but on demo everything is fine. Why?
Most likely, you are simply entering the wrong password. For more information contact technical support.
What do you need to do to start trading?
1 You need to register a real account on the site. 2 Top up your account in any way convenient for you. 3 Download and install the terminal (or go to the web terminal). 4 Go to the terminal in the File-Login section and enter the login and password received when registration of a real account.
My MT4 version is not updated to a new one. What to do?
As we said - MT4 is an outdated terminal - we advise everyone to switch to MT7. Try to download the current version of the terminal from the website and update it manually.
How deep is the storage of transactions in the terminal provided for?
The trading terminal stores history to a sufficiently large depth. At least several years old.
Why is my trading platform loading poorly: sometimes it loads, sometimes it doesn't?
Perhaps you do not have enough resources to operate the trading terminal. Contact the service support for more information.
Trailing and all advisors worked on my demo account, but they do not work on a real account. You do not say why?
This is a very unlikely situation: most likely, you log into a real account with a password an investor, not a trader.
How does your trade server time differ from GMT?
You set the server time yourself - for any time zone. the charts are also redrawn accordingly - the candles on hours older than H1 will be changed according to the selected time zone.
Tell me, is it possible to trade binary options?
Yes, absolutely.
Is it possible to get advice on installing an advisor from you?
For the Metatrader 4 terminal, We do not provide such advice. You should yourself resolve this issue by contacting the developer of the advisor or a specialized forum. Everything is much easier in the Mobius-Trader Terminal - you can simply open terminal, go to the Indicators or Algorithms section - and select the desired algorithm - it will be immediately installed in the terminal.
Can I get advice on installing the terminal on a VPS server?
We do not provide such advice. You should contact the support service of the service which the VPS provides.
I have no money! How can I start making money on Forex?
1 You can register in our investment program. 2 You can win our competition.
Why is the demo account not working?
Check the connection to the trade server. It is also possible that the account has been deleted from the server, if you haven't used it for more than 70 days
I am interested in the USD / RUR pair. Can you trade this with you?
Yes - you can trade this currency - be careful - there is a very large commission
Quotes do not change for almost 30 minutes. Why?
Most likely, you are not logged into your trading account. Check back. Be careful: in weekends no quotes for Forex currencies.
Are you allowed so-called "pipsing" advisors that may earn 200 or more percent per month?
Allowed, but only if they do not interfere with the server. Pipsing and working on news recommended by interbank quotes.
Forex is an interbank market. It is clear that large banks are only interested in large amounts. How can I trade the market with only $ 1 ???
It's pretty simple. The fact is that all brokerage firms (including ours) display You are not directly marketed. We only display the cumulative volume. Your deals we we sum it up with the rest and transfer it to the counterparty bank, to which we also give part of the spread. We reserve part of the spread for the transfer of funds. Do you really trade on the market. And you get profit from banks-market makers (through us).
I am interested in your trading conditions, since for some DC my strategy is not fits.
It all depends on your strategy. Our conditions are quite acceptable for trading on most trading strategies. You can familiarize yourself with the terms of trade on our website.
How to increase the number of orders over 50 on demo and real accounts?
It is impossible to increase the number of orders on a demo account. To increase the number of orders for trading account, go to the terminal Mobius-Trader 7, where max. number of orders - 300
The terminal writes: "the trade flow is busy." What should I do?
This is possible only in the terminals of the Metatrader series. Try to reload the trading terminal.
How do Buy Limit and Sell Limit pending orders work?
The "Buy Limit" order (buy if the future "Ask" price is equal) is placed counting on the fact that the price of the instrument, having dropped to a certain level, will begin to grow. The “Sell Limit” order (sell if the future “Bid” price is equal) is set based on the fact that the price, having risen, will begin to decline.
What is the fee for withdrawing money?
Our company does not charge any fees for withdrawing funds from an account. You only pay the commission of the payment or banking system through which the transfer is made funds.
How do pending Buy Stop and Sell Stop orders work?
The "Buy Stop" order (buy if the future "Ask" price is equal) is placed with the expectation that that the price of the instrument will start to rise. "Sell Stop" order (sell if the future "Bid" price is equal) - that the price will start to decline.
Hello. What is the minimum withdrawal amount through the Web money system?
The minimum withdrawal amount via WebMoney is $ 1.
What is the lifetime of demo accounts?
On demo accounts, the lifetime is two weeks after the last login to the account.
How much money is needed in the account to buy 0.01 lot EUR / USD?
We strongly advise against trading in lots. you don't see real money, which is very often leads to failure. Buy not 0.01 lot but real 1000 euros. But if you want we cannot prevent this from trading in lots - here is an approximate calculation: Collateral for 0.01 lot EUR / USD at 1: 100 leverage ~ 16 cents. The price of 1 pip is 0.1 cent. Collateral for 0.01 lot EUR / USD at 1: 200 leverage ~ 8 cents. The price of 1 pip is 0.1 cent. Collateral for 0.01 lot EUR / USD at 1: 500 leverage ~ 3.2 cents. The price of 1 pip is 0.1 cent.
My pending order did not work, although the candlestick in the figure touched it and was lower it by 1 point. Why didn't it work?
Perhaps in the terminal you only have BID quotes included. Pending orders for purchases are executed at the ASK price. These prices differ from each other by the amount of the spread. That is, if you have placed a take profit on your SELL order, the BID price should drop below this level per spread. This is the only reason we have encountered - in the terminal Mobius trader you can enable the visibility of both ask and bid charts at the same time.
How is the re-purchase of positions to the external market carried out?
There are two types of positions: 1) Large positions (usually from $ 300,000 - $ 400,000 lots) 2) Small positions - respectively, less than $ 200,000 - $ 300,000. Large positions are instantly overbought in the foreign market, therefore, for clients with large deposit, if they open transactions for the entire deposit, some restrictions (we have the right to enforce a 1: 100 leverage and a 30% stop-out for deposits over $ 5000). We process small positions as a market maker, while making sure that the total volume of transactions in one direction (buy or sell) did not exceed by more than 200,000 the total volume of transactions in the other direction, as soon as there is an excess of this amount, we open an additional position in the bank account (or, close part of the transaction in the bank account). Usually, the total volume of transactions is counted once a minute, so if the duration of your trade is less than 1 minute, while a trade with a small volume, then such the transaction actually cannot be brought to the external market, therefore we negatively we refer to such transactions. Transactions are bought out on the external market or through the Dukascopy system (usually through this bank goes cumulative position), or through banks offered by Boston Technologies (this company outbids most of our large clients). Also, due to the possibility of hacking the server, we retroactively check all small transactions - whether they would have opened at the price of banks if they had opened directly.
BINARY OPTIONS
How much do I get if I win?
You will receive 190% of your stake. If you bet $ 10. you will get 19 if put 50 cents - 95 cents.
If the price does not change during the option?
Because you bet on a fall or rise - if the price remains the same, your bet considered lost.
How often can you buy an option?
We set only one limitation: no more than 5 options at a time. Those. if you have 5 current options, then the next one can be placed only after the expiration of one of current.
Where can I see my past and current contracts? Can you see them in terminal?
There is nothing easier - you can see them in your office or in the terminal. Everything is as described in the previous question - you will see write-offs (option fees) and payouts (redemption paid options)
CREDIT SHOULDER
Can I trade through your firm with less leverage, say 1:33 instead of 1: 100?
Leverage 1: 500 - maximum, 1: 1 - minimum leverage that we provide. You you can choose any available leverage by contacting the customer service department or changing his shoulder in the office.
Can I change the leverage of my account from 1: xxx to 1: xxx?
Yes, you can do this at any time in your personal account.
Isn't it too dangerous to use 1: 200 leverage?
Dangerous. Forex and even more so cryptocurrencies are generally a dangerous game. Here not only is it possible make huge money but also lose. The shoulder speaks only about your degree of freedom. it it's like driving at 200 km / h. Dangerous, but may be necessary. Some companies give leverage only 1:20 and 1: 100. We give our traders every opportunity. You yourself choose the driving speed for yourself. Of course, we advise you to be careful and use all the possibilities only under favorable circumstances.
COMPETITION
Do I need to register for a new competition if I participated in the previous one?
Yes, you need to register anew each time.
Can my family participate in the competition?
No, accounts cannot belong to relatives.
When registering for the competition, a message appears about a non-existent login. What to do?
Check if you are actually using a real (correct) username and password.
What do I need to do to receive my prize for winning the competition?
All rules are described on the main page of the competition.
At what age can I participate in contests run by your company?
From 18 years old.
How is the contest activated?
Accounts are activated when trading starts on Monday.
How often do you have contests?
Few times a week.
At what point are funds debited for participating in a paid competition?
Funds are debited when registering a contest account.
I have just registered for the competition. Why can't I trade?
Contest accounts are activated only during the contest.
Is it possible to trade an Expert Advisor in the contest?
No, this is prohibited.
FINANCIAL QUESTIONS
How are taxes paid?
You pay the tax yourself. The amount of tax in Russia is 13%. Customer income data in tax office are not transferred.
What is the minimum deposit amount?
In fact, one cent. However, the margin for the minimum contact - 3 cents. You can start trading with this money. For full-fledged trading, we we advise you to enter 2-3 dollars.
WebMoney doesn't suit me. How else can I deposit and withdraw money?
To replenish your account, you can use any of the following methods: VISA, MasterCard, cellular communication, QIWI, W1, cash, terminals, purchase of cards, postal order, RBK Money, manual replenishment, cryptocurrencies. You can also use various systems to withdraw funds from your account.
I cannot fund my account with WebMoney. What is the reason?
There may be several reasons. In 99% of cases, you are not authorized in the WebMoney system, or there are not enough funds in your wallet. If the payment was made, but the funds are the trading account is not credited, you need to inform the payment department [email protected] translation details. You need to provide the following information: where it was transferred from, where it was transferred, transfer time and amount.
What amount should be indicated when replenishing an account with a Visa / MasterCard?
You must indicate the amount that you plan to transfer to your trading account (taking into account selected payment currency). Regardless of which payment currency was selected, funds to the trading account will be received in the currency in which the trading account was opened. What are the conditions for withdrawing funds to Visa / Mastercard? Withdrawal to the card is possible if the trading account has been replenished from this card. Card number must be added to the list of "activated wallets". Please note: When withdrawing funds from a trading account, limits are used, setting the minimum and maximum withdrawal amounts. For cards in rubles - withdrawal from 10 to 250 dollars; For cards in dollars - from 100 to 250 dollars; For cards in hryvnia - from 5 to 250 dollars.
What is the maximum allowable deposit in a cent account?
No limits.
Can I deposit and withdraw funds from my account using a card Visa \ MasterCard?
Yes, you can top up funds from your bank card. Withdrawal is possible to the card, with which made the replenishment of the trading account.
Why was the withdrawal request not completed within 24 hours?
Perhaps your application was incorrectly executed, required clarification, or got to weekend. If the application requires clarification or was incorrectly completed and to you a letter has arrived with a notification, you must submit a new application, which will be executed correctly.
When can I withdraw funds to my mobile phone account?
We do not provide such an opportunity yet. Mobile phones can only top up your account.
What is the commission for depositing / withdrawing funds?
Our company does not charge any fees for withdrawing / replenishing funds. You only pay the commission of the payment or banking system through which the transfer is made funds.
Can I withdraw funds only to activated wallets?
Yes. The section http://www.forexstart.org/profile/funds/wallets of your account contains activated wallets to which you can withdraw funds. To withdraw funds to the wallet - you must activate it.
Why activate wallets?
This is customer protection - you must be sure that your funds will not be possible withdraw to any other wallet - except yours.
How can I add a wallet?
Wallets are activated in two cases: 1) You request activation of your wallet by sending us documents using your phone and mail. 2) If more than 10% of the current balance was entered from this wallet In both cases, the wallet will be added to the registry, but withdrawal to it will only be possible after 10 calendar days. So to steal your money, intruder should be able to photograph your passport, have access to your email and phone. And also so that you never go to the office for 10 days. Otherwise he will not be able to transfer money - moreover, we will know his wallet. In the second case - an attacker would have to transfer his money to you - and risk it. We are confident that it is 100% protection of your money.
If I lose money with a leverage of 1: 100, am I obliged to return the money?
No, we don't have to.
I replenished my account figuratively with a $ 100 card. Then from webmoney for $ 15 of money, and then from kiwi for $ 20 I will be able to withdraw the entire balance on webmoney to qiwi and card?
In this case, all wallets (sources) of money in your account will be activated. AND there will be no restrictions on wallets for withdrawal. However, there are several types of protection. Activated wallets are customer protection. There is also protection of DCs from exchanges. Those. if you entered 15% of the current deposit from webmoney - then on webmoney you can withdraw only 15% of the deposit that will be. % Not really strict - but in general you can only output to the systems from which you entered. TO unfortunately, we cannot afford to withdraw everything to webmoney - because it will regarded by the webmoney system as an exchange of money, which is prohibited by the rules. There are many different rules for different systems - and, unfortunately, we are strictly limited by them. Let's say webmoney prohibits changing w1 on webmoney, so if you entered 50% and 50% from webmoney from w1, then you you can withdraw only 50% to webmoney. And in the other direction (in w1) you can display all 100%, because the w1 system allows you to exchange webmoney for this system. % output to one or a different system is not strictly built, depending on the volume of trade. If we see that you you are really trading - and do not use us as an exchanger, we will give you the opportunity to withdraw. Sometimes we analyze the situation individually. We ask you not to use our system as exchange / attempts to launder funds. When withdrawing, the system checks not only your inputs - but also inputs of accounts from which transfers were made to you, as well as inputs of your referrals if significant agency has been received.
Can I transfer money from a cent account to a dollar account?
We do not have cent / dollar accounts - you can change this setting in the terminal in any moment.
Can I deposit funds not from my wallet, but from the terminal?
Yes, you can. To do this, when replenishing your account, you need to select the appropriate type of payment.
Can I replenish my account using WebMoney, and withdraw funds to the card Sberbank?
No you can not. If the account was replenished from a WebMoney wallet, then the withdrawal must be made to this wallet. We carry out banking operations only with accounts, denominated in USD.
How do I deposit funds to my trading account?
Option N1: Go to the section "Account funding" Fill in the form fields and choose a method of depositing funds Click on "Continue Funding" Follow the instructions of the payment system Option N2: Go to your account by entering your password and login Click "Deposit Funds" Fill in the form fields and choose a method of depositing funds Click on "Continue Funding" Follow the instructions of the payment system Can I specify a third party WebMoney wallet when withdrawing funds in my personal account, and not your personal? When withdrawing funds, you must indicate the wallet number from which you replenished trading account. In most cases, the wallet owner is not controlled.
Why were my transactions canceled on my account?
We do not cancel transactions - we can charge compensation if a failure occurs, but your losing trades will not be canceled. Trading accounts that trade according to certain strategies may be forcedly transferred to individual repurchase on the interbank market.
Why, when submitting an application on Friday afternoon, funds come only at Monday?
This is due to the fact that the finance department is closed on weekends. Money transaction carried out during the working day.
I cannot make an internal transfer from XXXXXX to YYYYYY. In what cause?
Most likely, you have entered the trading account number and password incorrectly. Check the entered data is correct and try again. Perhaps you do not have enough funds to transfer, which will also prevent you from transferring funds to another account.
How to withdraw funds from a trading account?
Option N1: Go to the section "Withdraw funds" Select a withdrawal method and enter the PIN to withdraw funds. After a while (when withdrawing an amount up to $ 5000 - within 24 hours, more than $ 5000 - in within 48 hours) your funds will be transferred. Option N2: Go to your account by entering your password and login Click "Take Profit" Select a withdrawal method and enter the PIN to withdraw funds. After a while (when withdrawing an amount up to $ 5000 - within 24 hours, more than $ 5000 - in within 48 hours) your funds will be transferred. Can I withdraw money from my account if I have open transactions? You can withdraw funds equal to your free account balance at any time
How long does it take to withdraw funds?
Withdrawals via electronic payment systems will be processed within 24 hours. Amounts over 5,000 $ (if the application arrived later than 17:00) will be sent the next day. Accordingly, you will receive them immediately. If you ordered a withdrawal of funds from a trading account to bank account, then the application will also be processed during the working day. Further term the arrival of money will depend on the banks through which the payment will proceed.
Why, when submitting an application on Friday afternoon, funds come only at Monday?
This is due to the fact that the finance department is closed on weekends. Money transaction carried out during the working day.
I sent money, but it was not credited to the account. Why?
This means that you did not send funds automatically, but transferred them manually. Inform to the payment department [email protected] for details of the transfer. This can also be done from personal account. Full name of the payer Wallet number (bank transfer) Amount Account number (Login) If the terminal doesn't work: This is possible only in the terminals of the Metatrader series. Restart Try to enter the data again: file \ login, password, server IP Check if you can go to your personal account Check with your provider if port 443 is open (working) If all of the above did not help - it means that you wrote down your password incorrectly - contact technical support to recover it. How to download an archive of quotes from your server? Problems are possible only in the terminals of the Metatrader series. It can be done, by connecting to our server (by entering the MT4 program), opening the desired chart and periodically pressing the Home button on the keyboard.
What are the minimum indents in points I can set for Take Profit and Stop Loss?
The minimum indents in the Metatrader system are at least 4 points from the order to the current one prices. In Mobius, they are not limited.
Can you tell me how the Buy Limit and Sell Limit pending orders work?
The Buy Limit order (buy if the future “Ask” price is equal) is placed with the expectation that that the price of the instrument, having dropped to a certain level, will begin to grow. Sell Limit (sell if the future “Bid” price is equal) is set on the assumption that the price rising, will begin to decline.
What are the IP addresses of MetaTrader servers?
Please look at the site page Terminals - Metatrader. If necessary, a special program will transfer you to another server.
My pending order did not work, although the candlestick in the figure touched it and was lower it by 1 point. Why didn't it work?
Unfortunately, Metatrader 4 is not a perfect program. The thing is that on the screen you you see only BID quotes. Pending buy orders are executed at the ASK price. These prices differ from each other by the amount of the spread. That is, if you have placed a take profit for your SELL order, the BID price should fall below this level.
How much internet traffic does MT4 consume?
Depends on the number of ticks received (one price change). Each tick takes 14 bytes of information.
What port does Metatrader use?
Port 443. It needs to be opened.
PERSONAL AREA
Why can't I get into My Account?
So far we have come across only one option: you enter your login incorrectly or password. Contact the customer department. The password for entering your personal account is the same as password to Mobius-Trader and Metatrader.
How to change personal data in the trader's office?
We usually do not change this data. But in exceptional cases you can try them change. To do this, you need to write an email to [email protected]. You can also open a new trading account (with correct data) and transfer to it funds from the old.
How do I recover my password to my account?
If the amount on the account does not exceed $ 1000, it is enough to send us: • Account number; • a photo of the passport that you hold to your face. It is better to close the signature on the passport. If the amount on the account exceeds $ 1000, you need to send it by mail notarized scan of the passport. If the money on the accounts is less than $ 10 - the password is sent automatically after a request for Password recovery page.
I cannot enter my personal account and replenish my account. What should I do?
Check the correctness of the data entered (e-mail and password). Also worth checking out the layout keyboard and the state of the "Caps Lock" key on the keyboard. If you forgot your password, you need to recover it. Just enter your e-mail on the page password recovery
How can I correct my country of residence in my personal data?
You can correct the country of residence in the "Personal Account" of the account you are interested in.
How can I clear the order history in my account?
內閣顯示該月的整個歷史記錄。 無法更改。
PASSWORDS
How can I recover my password for entering my personal account?
You must go to the page: http://www.forexstart.org/account/remind - enter your mail and the code will immediately come to your email if your account has less than $ 10. Otherwise, you will you need to contact technical support.
Where can I find a pin code for withdrawing funds from an account?
The password for withdrawing funds (pin code) was shown to you during registration, highlighted in red color. If you have lost it, you need to restore it.
How do I recover my PIN (withdrawal password)?
Similar to the trader's password.
Can I change my email address?
This is one of the most difficult procedures - but yes. If you have access to your account - sometimes easier to transfer invoices to another mail.
MORE ABOUT BONUSES
What is a bonus?
These are funds that we give you upon replenishment and that can be withdrawn upon fulfillment of certain conditions. At the moment - when replenishing by any means, you can choose the size of the bonus - from 0% (no bonus is credited) to 500% - you will be credited bonus 5 times more than replenishment.
Where can I see the bonus?
The bonus is displayed in your account - in the Mobius Trader terminal - it is indicated as "Bonus". Also, you can see the bonus in your account in the header of the site.
I received a bonus upon deposit. How can I use it when trading?
The bonus does not affect trading in any way - you can simply transfer part of the bonuses to the deposit after closing deals. As a loyalty bonus.
Isn't it dangerous to have such a shoulder?
It is dangerous, therefore we do not advise you to trade for the entire deposit. It's like the speed of a car - it is dangerous to drive even 200 km / h - even more than 500, but in some situations it can be useful - and we give our traders this opportunity.
I was charged all bonus. Why?
The bonus is debited in two cases. In the first case - when you withdraw funds. When any withdrawal from the trading account is withdrawn 5 times more bonuses than you withdraw from the account (but not more than the current amount of bonuses (Credit)). In the second case, if you came to maximum loss. The bonus cannot be used to support positions and therefore is written off. In this case, most likely, your trades will be closed. Watch carefully that funds on your account did not fall below 10% of the collateral.
I made 2 trades per lot for EURUSD and EURUSDv. How much will I get for the bonus program? And how can this amount be credited to the account?
After making transactions, you can transfer part of the funds from the Bonus to the Deposit. After which they can use to maintain positions, and you can also withdraw them from accounts. If you have bonus funds on your account (they are marked as Bonuses in MT or as bonuses in the Personal Account), after completing the volume of 100,000 in pairs, at the end which have a v or ecn - you can translate 1 (deposit currency). Those. if you have dollar account - you can transfer 1 $ from the bonus funds to the balance. If the cent account is 1 cent, if the yuan account is 1 yuan, etc. If you trade in instruments where there are no small symbols at the end - for example, EURUSD - you get 3 deposit currencies (dollar, cent, yuan, etc.). If you trade by symbols, where at the end big - then you get 80 for each lot (respectively, $ 80 cents or yuan, etc.)
When replenishing, I received a bonus, how can I now determine how much I can withdraw from accounts?
We have answered this question in sufficient detail in the previous element of the FAK. You must trade - then go to the account and transfer the available bonus funds to your balance. This is done on the page: http://www.forexstart.org/profile/personal/bonus After transferring funds to the balance, you can withdraw them to your wallet. Be careful - if you are withdrawing funds, and there is an unused one on your account credit - it will be withdrawn in a 5: 1 ratio.
And then it will be possible to cancel it without fulfilling the conditions?
The bonus does not bother you in any way - just trade as you did before. It will be debited when withdrawing funds - as described in the previous item. But I don’t think that you will give up extra profit.
What are the tools with ".big" at the end? what is the difference?
This tool is made specifically for people who want to be paid for their trade. You can transfer $ 80 for each standard lot (1 lot per dollar account) from the deposit bonus funds.